What organisations say about working with Ondura
A selection of perspectives from founders, executives, and leadership teams who have engaged us on strategic, operational, and market challenges.
Back to HomeVoices from our engagements
Timothy Mak
Managing Director, Logistics firm, Kwun Tong
We commissioned the Strategic Direction Workshop at a moment when our senior team had very different views about where the company should be heading. Two days in a room with Marcus and his team clarified things considerably — not by telling us the answer, but by helping us surface and examine the assumptions behind each position. The output document has been referenced in every board meeting since.
March 2025
Rachel Lau
CEO, Professional services firm, Central
I was cautious about engaging consultants — previous experiences had produced polished presentations with limited practical value. Ondura was different. The Operational Efficiency Review identified three specific areas where we were losing meaningful capacity. The 90-day plan they provided was detailed enough to hand directly to our operations lead without further translation. We have acted on most of it.
February 2025
Jonathan Chan
Founder, Technology firm, Cyberport
Our GBA expansion had been on the agenda for two years without making meaningful progress. Priya's engagement cut through the uncertainty very quickly — particularly on the regulatory side, where we had been getting inconsistent information from other sources. The market entry playbook she delivered is now the single reference document for the whole initiative. Six months on, we are well into implementation.
January 2025
Sophia Ho
COO, Manufacturing company, Fo Tan
Working with Siu-Wai on the Operational Efficiency Review was a productive four weeks. She arrived having clearly read everything we had sent in advance, asked sharp questions in the interviews, and was candid in the debrief about what she had observed. The findings were not entirely comfortable reading — but they were accurate, which is what we needed. I would use Ondura again for a similar exercise.
March 2025
David Wong
Board Director, Financial advisory firm, Wan Chai
We brought Ondura in to facilitate the Strategic Direction Workshop as part of our annual planning process. The pre-workshop questionnaire was more rigorous than I expected, and it showed — the facilitated sessions were well-structured and moved at a pace that worked for a senior team. I appreciated that they were willing to challenge assumptions rather than simply reflecting back what we had told them.
February 2025
Alice Yeung
General Manager, Retail group, Mong Kok
We needed a clear view of whether our cost structure made sense before approaching investors for our next round. The Operational Efficiency Review gave us exactly that — not just where we were spending, but where that spending was producing value and where it was not. The benchmarking against sector peers was particularly useful for framing the conversation with our board.
January 2025
In figures
94%
Client satisfaction
140+
Engagements completed
4.7
Average rating (of 5)
68%
Repeat engagement rate
From challenge to outcome
Challenge
A mid-sized trading company in Kowloon had been attempting to enter the Shenzhen market for eighteen months without clear progress. Internal views on the approach differed significantly, and the regulatory picture was unclear.
Engagement
Market Entry Advisory engagement over seven weeks. Covered regulatory requirements for the specific business structure, competitive mapping of the target segment, and identified three potential local partners for evaluation.
Outcome
The client selected a partner from our shortlist, established a Shenzhen operating entity within four months of the engagement, and generated their first local revenue within six months. The market entry playbook remains the governing document for the regional team.
"The clarity this engagement brought was worth considerably more than the fee. We had been spending time and resource on the wrong things for well over a year."
Challenge
A professional services firm preparing for a Series A round needed to demonstrate operational efficiency to investors. The founders suspected their cost structure was higher than comparable firms, but lacked the benchmarking data to understand where.
Engagement
Operational Efficiency Review over four weeks. Stakeholder interviews across all three business functions, process mapping of the client delivery workflow, and benchmarking against ten sector peers at a comparable stage.
Outcome
Identified HK$380,000 in annualised inefficiency concentrated in two specific processes. The improvement register informed the operational section of the investor pitch, and the company closed the round at a valuation 14% above their initial expectation.
"The benchmarking data alone was worth the engagement fee. We now have an honest picture of where we stand — and a plan to do something about it."
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